Shipping policy
Epicura – Shipping Policy
Last Updated: [Insert Date]
At Epicura, we want your skincare to reach you as quickly, safely, and reliably as possible. Please read our shipping policy below.
1. Order Processing
- All orders are processed within 1–3 business days of payment confirmation (excluding weekends and South African public holidays).
- During high-demand periods (e.g. sales, launches, or holidays), processing may take slightly longer. We'll notify you of any significant delays.
- You will receive an order confirmation email once your order has been placed, and a shipping confirmation with tracking details (where applicable) once it has been dispatched.
2. Delivery Areas
- We currently ship to addresses within South Africa.
- [If applicable: We also offer international shipping to select countries. Please see Section 6 below.]
3. Delivery Timeframes
| Delivery Area | Estimated Delivery Time |
|---|---|
| Major metros (Johannesburg, Pretoria, Cape Town, Durban) | 2–4 business days |
| Regional/outlying areas | 3–7 business days |
| Rural or remote areas | 5–10 business days |
These timeframes begin once your order has been dispatched, not from the date of purchase, and are estimates provided by our courier partners. They are not guaranteed.
4. Shipping Fees
- Shipping fees are calculated at checkout based on your delivery address and order size.
- [Insert if applicable: Orders over R[amount] qualify for free standard shipping.]
5. Delays and Circumstances Beyond Our Control
Epicura is not responsible for delivery delays caused by circumstances beyond our reasonable control, including but not limited to:
- Courier delays or strikes
- Adverse weather conditions
- Incorrect or incomplete delivery information provided by the customer
- Load shedding or other logistical disruptions
- Customs processes (for international orders)
If your order is significantly delayed, please contact us at [insert support email] and we will assist in tracking it down with our courier partner.
6. International Shipping (if applicable)
[Include only if you ship internationally:]
- International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer and are not included in the shipping cost at checkout.
- International delivery timeframes vary by destination and are estimated at [X–X business days].
- Epicura is not liable for delays caused by customs clearance in the destination country.
7. Incorrect Delivery Details
Please double-check your delivery address before completing your order. Epicura is not responsible for orders delayed, lost, or delivered incorrectly due to inaccurate address information provided at checkout. If you notice an error after placing your order, contact us immediately at [insert support email] — we'll do our best to amend it before dispatch, but cannot guarantee changes once an order has shipped.
8. Lost or Stolen Parcels
- Once a parcel has been marked as "delivered" by our courier, Epicura is not liable for loss or theft that occurs after delivery.
- If your tracking shows delivery but you have not received your parcel, please contact us within [X] days so we can investigate with the courier.
9. Damaged Parcels
If your order arrives visibly damaged, please refer to our Refund Policy [insert link], which outlines how to report and claim for damaged products. Please retain all original packaging and take photos of the damage before contacting us.
10. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email/SMS so you can follow your parcel's journey in real time.
11. Contact Us
For any shipping-related questions, please reach out to us at:
Epicura Email: [insert support email] Website: [insert website URL]
This document is a general template and should be reviewed to reflect your actual courier partners, delivery timeframes, and fee structures before publishing.