Refund policy

Epicura Refund Policy

At Epicura, we stand behind the quality of every product we create. Please read our policy below to understand your rights and responsibilities as a customer.

Eligibility for Refunds We accept refunds only in the following circumstances:

• The product arrives damaged (e.g., broken packaging, leaking, or compromised seal)
• The product is found to be spoiled or has passed its expiry/period-after-opening date under normal storage conditions

To qualify, please contact us within 10 days of receiving your order, along with photos of the damaged or spoiled item and your order number.

Used Products Refunds are not available for products that have been opened and used. Due to the nature of skincare and hygiene standards, we cannot accept returns or issue refunds once a product has left its sealed, unused state — except in cases of damage or spoilage as outlined above.

Important Usage Guidance

Several Epicura products contain active ingredients (such as retinoids, AHAs/BHAs, or Glutathione) that increase skin sensitivity. Please note:

• Always wear sunscreen (SPF 30+) daily while using active ingredients. Failure to do so may increase the risk of irritation, sensitivity, or sun damage, and is not covered under this refund policy.
• Patch test new products before full application.
• If you experience redness, burning, peeling, or any signs of irritation or skin damage, stop use immediately and consult a healthcare professional or dermatologist if symptoms persist.

Epicura is not liable for adverse reactions resulting from improper use, failure to follow usage instructions, or discontinued sunscreen use while using active ingredients.

How to Request a Refund Email us at [support email] with your order number, a description of the issue, and supporting photos. Our team will review your request and respond within 10 business days.